SMS Consent & Information

CoParent Help ("we," "us," or "our") offers optional SMS notifications to help co-parents stay informed about their account activity, schedule changes, and platform updates. This page explains how SMS messaging works within CoParent Help, how you can opt in and opt out, and your rights.

1. Program Description

CoParent Help is a co-parenting coordination platform. When you provide your phone number during account setup, you may choose to receive SMS messages related to your account. Consent is not a condition of purchase or use of the service.

2. Message Types

We offer two categories of SMS messages, each requiring separate consent:

• Transactional: Account notifications, schedule alerts, security codes, and password reset links.
• Marketing: Tips for co-parenting, feature updates, and occasional promotional content.

3. How You Opt In

During account creation, after entering your phone number you will see two separate, unchecked checkboxes:

Both checkboxes are optional. You may check one, both, or neither. You can complete your account without opting in to any SMS messages.

4. Message Frequency

Message frequency varies based on your account activity. Transactional messages are sent as events occur (e.g., a co-parent updates a calendar event). Marketing messages are sent no more than 4 times per month.

5. Opt-Out Instructions

You can opt out at any time by replying STOP to any message from CoParent Help. You will receive a one-time confirmation and no further messages will be sent. You may also manage your SMS preferences in your account settings.

6. Help

Reply HELP to any message for assistance, or contact us at smithappsupport@gmail.com.

7. Rates & Carriers

Message and data rates may apply. CoParent Help does not charge for SMS messages, but your carrier may. Supported carriers include major US carriers. T-Mobile is not liable for delayed or undelivered messages.

8. Privacy

CoParent Help does not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely to deliver the SMS messages you consented to receive.

For full details, see our Privacy Policy and Terms of Service.

9. Contact Information